Important Notice
Due to the nature of digital products, all sales are generally final. However, we understand that issues may arise, and we are committed to ensuring customer satisfaction within the guidelines outlined below.
1. Overview
This Refund and Cancellation Policy applies to all digital products purchased through Digital Assets, including Lottie animations, illustrations, fonts, icons, UI kits, templates, and other digital design assets.
By making a purchase, you acknowledge and agree to this policy. We encourage you to review product descriptions, previews, and specifications carefully before purchasing.
2. Nature of Digital Products
Digital products are delivered electronically and are available for immediate download upon purchase. Due to the instant delivery and downloadable nature of these products, they cannot be "returned" in the traditional sense.
Once a digital product is downloaded or accessed, it is considered delivered, and the transaction is complete.
3. Eligible Refund Situations
We may issue a refund in the following circumstances:
3.1 Technical Issues
- The product file is corrupted or cannot be opened with standard software
- The product does not match the advertised specifications or preview
- Essential files are missing from the download package
- The product contains significant errors that prevent its intended use
3.2 Duplicate Purchases
If you accidentally purchase the same product twice, we will refund the duplicate purchase upon verification. Please contact us within 48 hours of the duplicate purchase.
3.3 Unauthorized Transactions
If you believe a purchase was made without your authorization, contact us immediately. We will investigate and process a refund if fraud is confirmed. You may also need to contact your payment provider.
4. Non-Refundable Situations
Refunds will NOT be issued for:
- Change of mind or no longer needing the product after purchase
- Failure to read the product description, specifications, or license terms before purchase
- Incompatibility with your software if requirements were clearly stated
- Lack of skill or knowledge to use the product
- Products purchased on sale or with promotional discounts
- Claims made more than 14 days after purchase
- Products that have been used in a final project or production environment
- Violation of our Terms and Conditions or license agreement
5. Refund Request Process
5.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@lottiewizard.com
- Include your order number and purchase email address
- Provide a detailed description of the issue
- Attach screenshots or evidence of the problem (if applicable)
5.2 Review Timeline
We will review your refund request within 3-5 business days. You will receive an email notification regarding the outcome of your request.
5.3 Refund Processing
Approved refunds will be processed to the original payment method within 5-10 business days, depending on your payment provider. Refunds may take additional time to appear on your statement.
6. Subscription Cancellation
If you have a subscription plan, you may cancel at any time through your account settings or by contacting support.
6.1 Cancellation Terms
- Cancellation takes effect at the end of your current billing period
- You will retain access to subscription benefits until the period ends
- No partial refunds for unused subscription time
- Downloads obtained during subscription remain usable per license terms
6.2 Annual Subscription Refunds
For annual subscriptions, a pro-rated refund may be considered if cancellation is requested within the first 14 days and fewer than 5 downloads have been made. Contact support for evaluation.
7. Contact Us
For refund requests or questions about this policy, please contact us:
- Email: support@lottiewizard.com
- Subject Line: "Refund Request - [Order Number]"
- Response Time: 24-48 hours (business days)